Refund Policy

Your 30-Day Return and Exchange Window

For practical reference regarding your 30-day return and exchange window, our policy provides that melin provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinharbor.shop within 30 days after delivery before any merchandise is returned.

For clear guidance on your 30-day return and exchange window, the following rule applies: for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

How and When Refunds Are Issued

For dependable guidance on how and when refunds are issued, the practical result is that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

To make our requirements clear for cancellations before dispatch, the practical result is that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

For transparency around authorized return destination, we apply this requirement: the default return address is 4350 Redbud Dr, Wamego KS 66547, United States. Do not send a return until return instructions have been issued.

How to Reach Us

In connection with how to reach us, our policy provides that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinharbor.shop or call 512-517-0449.

Return Eligibility

For practical reference regarding return eligibility, the controlling expectation is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

When considering return eligibility, the relevant commitment is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinharbor.shop

Phone: 512-517-0449

Physical address: 4350 Redbud Dr, Wamego KS 66547, United States