Terms of Service

Use of the Store

For an accurate overview of use of the store, our established approach is that these Terms govern use of melin and purchases from this U.S.-market online store. Customers must provide accurate account, billing, delivery, and contact information.

Contact

For clear guidance on contact, our operating standard is that questions may be sent to support@melinharbor.shop or 512-517-0449 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Orders and Cancellation

In connection with orders and cancellation, the applicable commitment is that we may review, limit, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

For a straightforward understanding of orders and cancellation, customers should understand that an order may be cancelled before shipment when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Shipping, Returns, and Refunds

To explain our approach to shipping, returns, and refunds, the customer-facing rule is that standard U.S. shipping is free. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For transparency around shipping, returns, and refunds, our operating standard is that eligible no-reason returns and exchanges are accepted within 30 days after delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Products

To make our requirements clear for products, the following rule applies: product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information must be reviewed on the applicable product page and is not replaced by these Terms.

Payments and Taxes

For clear guidance on payments and taxes, our policy provides that prices and payments are in USD unless checkout expressly states otherwise. Applicable taxes are collected as required by law.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinharbor.shop

Phone: 512-517-0449

Physical address: 4350 Redbud Dr, Wamego KS 66547, United States